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At Lucent Family Eye Care, we value your privacy and are committed to safeguarding the personal information you provide to us. This privacy policy outlines how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information to provide you with the best possible experience:

• Personal Information: This includes your name, phone number, email address, and other details you provide when scheduling an appointment, requesting information, or contacting us through our website.
• Payment Information: If you purchase products or services through our clinic, we may collect payment details securely processed by third-party services.
• Technical Information: We collect data about your visit to our website, including your device, browser type, IP address, and browsing patterns. This helps us improve the functionality of our website and provide a better user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Appointments and Services: To book and confirm appointments and provide the eye care services you have requested.
• Customer Service: To respond to inquiries, manage your care, and provide follow-up information as needed.
• Marketing: With your consent, we may send you information about special promotions, updates, and newsletters.
• Website Improvement: We use data from your visit to enhance our website, troubleshoot issues, and improve overall performance.

3. Sharing Your Information

We respect your privacy and will not share your personal information with third parties, except in the following cases:

• Service Providers: We may share information with trusted partners who assist us with payment processing, appointment scheduling, or marketing, but only as necessary to provide our services.
• Legal Requirements: We may disclose your information if required to comply with legal obligations or respond to lawful requests from public authorities.

4. Security of Your Information

We take your privacy seriously and implement security measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is 100% secure, so we encourage you to take precautions to safeguard your data, such as using secure passwords and keeping your devices protected.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to personalize your experience and improve site performance. You can manage your cookie preferences through your browser settings, but disabling cookies may limit some functionalities of our site.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Request correction of any inaccurate or incomplete information.
• Delete: Request the deletion of your personal information under certain circumstances.
• Opt-out: Opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

7. Changes to Our Privacy Policy

We may update this privacy policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the revised effective date.

8. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

Lucent Family Eye Care
7578 6th Street
Burnaby, BC V3N 3M3
Phone: (604) 777-7577
Email: [email protected]